Ordering Information

Q: How do I place an order?
A: The Wig Emporium's order process is secure and simple. Just follow these easy steps:

1. Click on the product you want to buy.

• Choose the color you would like to order.
• Enter the quantity you would like to order.
• Click on the "Add To Cart" button.

2. To view your shopping cart, click on the "View Basket" icon at the top of your screen. Here you can:

• Remove items by clicking the "Delete Item" button.
• Update the quantity of an item with the "Update" button.
• Continue shopping by using your browser's "Back" button.

3. When you're ready to place your order, click on the "Checkout" icon at the top of your screen, then follow the on-screen instructions.

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Q: What if I can't find what I'm looking for?
A: If you don't see a product you're looking for, let us know and we will give you a price quote. Email or call us (866-324-0908). We have many items in stock which are not on our site. We can get virtually any hairgood product you want. Please note that emails sent on Saturday or Sunday will be responded to on Monday.

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Q: How do I know if a product is available?
A: We have a huge inventory available to us so we often have the item in stock. Items that are not in stock will be ordered the same day we receive the order, and usually are received in one to three business days.

Occasionally an item is backordered for an extended period of time in which case we will notify you of the status and the expected due date. Please note that our Email and Web Departments are closed on Saturday and Sunday.

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Q: What color should I order?
A: Choosing a wig color can be tricky, especially when your only guideline is a color chart viewed on your computer monitor. If you have bought wigs before you may already know the exact color you want. But if you're choosing a color for the first time, please remember that color charts can never be 100% accurate and computer monitors vary.

We recommend that you buy a Color Ring to help you choose the best color. A color ring consists of individual swatches of fiber in various colors. Each manufacturer uses its own color system, so be sure to choose the color ring for the brand you're interested in. When you're done with the color ring you may return it for full store credit (no re-stocking fee will be deducted). Another option is to send us a small hair sample and ask us to find the closest available color match.

Many people call and ask us to choose a color for them. It is nearly impossible to choose the right color for someone over the phone! We can make suggestions, but we cannot guarantee that our suggestions will work for you. Any time you order a color without first seeing it on a wig or color ring, you are taking a risk. Please note that our Return Policy includes a 10% re-stocking fee on returns and exchanges. Make sure that the color you order is the color you want!

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Q: What methods of payment may I use?
A: We accept:
* American Express
* Discover
* Mastercard
* Visa
* Cashier's Check
* Money Order
* Western Union

We have received a fair number of personal checks that have bounced, so we now ask that you not send personal checks for payment. We are happy to accept Cashier's Checks and Money Orders.

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Q: Will I be taxed on my purchases?
A: The tax that is charged on your order is based on your "ship to address".

All orders shipped outside of South Carolina are tax-free. Orders shipped to an address in South Carolina are charged sales tax.

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Q: Can I order by phone?
A: Absolutely! The Wig Emporium online ordering system is easy and secure. However, we understand that often customers want to speak with a salesperson.

Please call us TOLL FREE at 1-866-324-0908 Monday - Friday between the hours of 9am - 5:30pm Eastern Time, or on Saturday from 9am - 4pm Eastern Time. International customers may call us at 916-804-1337.

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Q: When will my order be processed?
A: All orders placed on our web site are processed by the next business day. (Note: "processed" does not mean the order is ready to ship out. For more info, see Shipping.)

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Q: Can I change or cancel an order?
A: You may change or cancel an order at any time, unless the order has already been shipped to you.

To cancel an order, you must contact us at 1-866-324-0908 (or 916-804-1337 for international customers). You must speak to a Sales Representative and have him or her confirm that your order has not shipped and will be cancelled. Please do not try to change or cancel an order by email. We get hundreds of email messages a day, and it takes one-to-two days to process each message. By the time we receive your email, it may be too late to change your order.

If you do not follow this procedure, we cannot be held responsible for failing to cancel your order and a restocking fee will be applied for returns.

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Q: How do I use my credit voucher?
A: If you wish to apply a credit voucher to your order, please provide the voucher number in the "Customer Notes" box on our secure checkout page. You should write something to the effect of "Please apply credit voucher #123456 to this order."

When we process your order we will apply the credit.

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Q: How do I get a final invoice?
A: The invoice will be emailed to you unless otherwise requested.

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Q: Can I apply a Web discount or coupon to an order I place over the phone?
A: Yes.

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Q: What about errors or omissions?
A: We have made every effort to ensure the accuracy of the product information on our website. However, we are not responsible for typographical errors or technical inaccuracies.

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Q: I sent you an email and I never got a response. Why?
A: We try to answer emails within one business day, but sometimes it takes us an extra day to respond. If you haven't received a response after two days, the reason is most probably that your email provider has sent our response to your spam mailbox. Please make sure your email settings are configured to allow mail from customerservice@TheWigEmporium.com

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