What Is Your Return Policy?

Q: What is your return policy?
A: We want you to be satisfied with your order. Therefore, items need to be returned within 10 days of receipt of product(s). The following exclusions and limitations apply:

Product Eligibility:
Items marked Costume, Closeout, Clearance, Discontinued, Accessories, Custom, Care Products, Display, or Special Orders are not returnable.

We cannot accept items that are not in the original and perfect factory condition. The returned items must be unaltered, unworn, undamaged, and in perfect factory condition. Additionally, all tags and packaging must be included and attached.

Fees:
Due to the nature of the hair goods industry, we find it necessary to charge a 20% re-stocking fee. (For example if you made a purchase of $60.00 plus tax, but then changed your mind after receiving the order, there would be a $12.00 re-stocking charge). (With some manufacturer's the return fee may much less than 20%. Please feel free to call us and inquire).

Color Rings returned within 30 business days will not incur a re-stocking fee.

Standard shipping charges on exchanges will apply. We ship via the method chosen on the original order, unless instructions in the exchange package specify otherwise.

How to Request a Return or Exchange:
Requests for a return or exchange must be made within 10 days of receipt of product(s). Please call 916-804-1337 / 866-324-0908 or email customerservice@TheWigEmporium.com to received specific mailing instructions for returning your product. Please ship item(s) in a sturdy cardboard box as damaged packages are ineligible for exchange. We also suggest you insure your package,as well. Please allow up to 10 business days for the return/exchange process to complete.

Note: If you request our assistance in selecting a style or color, please understand that we can only make suggestions and cannot guarantee that these suggestions will work for you. We cannot waive the re-stocking fee on returns, so please make sure that what you order is what you want. We suggest you purchase a color rings when choosing a wig color. We will

The above limitations do not apply if the shipment is not what you ordered or is defective.

Q: How and where do I return items I'm not satisfied with?
A: Pack the items in a sturdy cardboard box and call Customer Service at 916-804-1337 or 866-324-0908 for an RMA# and address.
*We will give you the address to mail your return back to. (It might be different then the address listed on your package).

• You must include a copy of the original invoice, a note of explanation, and your phone number (or email address) with your return.
• All returns must show the invoice number and invoice date on the outside of the package. *Packages received without this information will be refused.

What Is Your Return Policy?

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