Shipping & Delivery Information

Q: What are my shipping options?
A: If you are in Alaska, Hawaii, or outside the United States, please contact us to find out the exact shipping methods and charges.

UPS Ground
Our basic shipping method. Not available for shipments outside the continental U.S. Note: UPS does not deliver to PO boxes.

For domestic web orders weighing up to 2 pounds, we charge a flat rate of $9.95.

U.S. Mail
We ship U.S. Priority Mail. International orders ship by Global Express Mail (3-5 days).

Federal Express Account Holders
If you want your package shipped Federal Express and have a Federal Express account, please supply us with your account number.

UPS Air
We offer Three Day, Two Day, Next Day, and Next Day Saturday at your request. Air delivery is the only way UPS can ship to Alaska and Hawaii. Our Web Site offers UPS Air (1-3 days). If you require a specific UPS Air option, please call us at 866-324-0908.

Drop Ship
If we do not have an item in stock, we might be able to drop ship it to you directly from the manufacturer. The charge for this service is $35.00 per manufacturer. We will do this only at your request. Drop shipping a package will usually speed up delivery by one to two days.

Important Note
Please make sure to enter your address correctly. If UPS must make a change or correction to a delivery address they charge a $5 fee and delivery may be delayed. If this occurs we will apply the correction fee to your order.

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Q: When can I expect my order to ship?
A: We process Internet orders each weekday morning at 9 a.m. (Note: orders placed after 9 a.m. Friday and over the weekend will be processed on Monday at 9 a.m.) If we have the item in stock, which we frequently do (we have over one hundred thousand items in stock), it will ship the same day or the next day. If we do not have the item in stock, it will ship out on the day that we receive it. We do not ship on Sunday.

If we do not have the item, we will order it from the manufacturer that same day. It usually takes one to three business days for the merchandise to reach us.

If we do not have the item in stock, most manufacturers can "drop ship" the package directly to you. This can speed up the delivery by one or two days. The charge for this service is $35.00 per manufacturer. We generally don't recommend drop ships involving more than one manufacturer—it's just too expensive. But if you really need an order as soon as possible, it's an option to consider.

Occasionally neither we nor the manufacturer has the item in stock, in which case there is an additional delay. Usually the delay is less than two weeks, but on very rare occasions it can be three or more months. If the delay is more than one week we will notify you.

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Q: When can I expect my order to arrive?
A: For wig order it will be:
Once your package leaves our warehouse, delivery time depends on the shipping method. The approximate delivery times for UPS Ground shipments are as follows:
• Delivery to the West Coast takes about one to three working days.
• Delivery to the Midwest takes about three to four working days.
• Delivery to the East Coast takes about four to five working days.

UPS and FedEx Ground are not available for shipments to Alaska or Hawaii. Such orders will ship via UPS Air. With this method, packages usually arrive within two to three working days.
Outside the United States delivery times will vary. Please contact us for more information.

For Make-Up Products:
2-3 Days on average (if using Priority Mail), unless quicker shipping methods are requested.

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Q: When do I have to place my order to have it ship that day?
A: All orders placed through our website are processed the next business day. If you are in a rush, items that are currently in stock will be shipped the same day if the order is called in by phone before 3:00 P.M. Eastern Time.

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Q: What if my package is damaged when I receive it?
A: If your package arrives damaged, you may refuse delivery at no cost to you. If you receive damaged merchandise, please contact us immediately.

Shipping & Delivery Information

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