Q: What is your return policy?
A: If you receive an item and you would like to make an exchange for style or color, please call us. As long as the item(s) are still in the original factory condition we will be glad to make the exchange.
Each item exchanged / returned will have a minimum $15.00 restocking fee per item.
Please contact us via phone or email within 3 days to let us know about your exchange / return, as returns are "time sensitive" (needing to be returned within 7 days of receipt of package).
**Regarding Human Hair products, some high end products are not returnable due to manufacturer's policy. For example, Follea, Fortune, Mazali, Onrite (BeautyTress) wigs are exchangable only, not accepting returns. Therefore, we cannot accept returns on these products or give refunds, but we can offer an exchange or store credit. (All discontinued items are also non-returnable.) Please remember upon inquiring to ask about the manufacturer's policy.
Please contact us immediately if you plan to return your purchase. We want you to be satisfied with your order. Therefore, items need to be returned within 7 days of receipt of product(s). The following exclusions and limitations apply:
We cannot accept items that are not in the original and perfect factory condition. The returned items must be unaltered, unworn, undamaged, and in perfect factory condition. Additionally, all tags and packaging must be included and attached. It is advised that you only try on briefly your wig purchase so that you may view its’ style and fit, as wearing the wig, even a short amount of time can leave an odor and dishevel its’ appearance. A wig cap is suggested if you are using any medications or condition that would emit odor. Any returns mailed back to you from the manufacturer will accrue with a $8.95 shipping fee to return your product to you.
Item cannot have any fragrances or odors or have any hair spray, gel, or other products applied.
*Please note that if we receive an item that doesn't meet the requirements noted, we reserve the right to send the item back to you and charge you for the return shipping and handling: ($8.95 US or $39.95 for Int'l).
Items marked Costume, Closeout, Clearance, Discontinued, Accessories, or Special Orders are not returnable.
Due to the nature of the hair goods industry, we find it necessary to charge a restocking fee, as we are also charged so from the manufacturer. Each item exchanged / returned will have a minimum $15.00 restocking fee per item. In most cases your fee will not exceed $25, but for some higher end products the restocking fee is up to 20%. (Please inquire before purchasing.)
Because some Human Hair products are regulated by state laws, we cannot always accept exchanges / returns on them. Please feel free to call us @ 803-477-0617and inquire before ordering.
Color Rings returned within 7 business days will not incur a re-stocking fee; instead you will receive store credit towards your next purchase.
All rings are to be returned to:
The Wig Emporium
ATT: Jessica Fleming.
26 Furlong Downs St, Lugoff, SC 29078
How to Request a Return or Exchange:
Requests for a return or exchange must be made within 7 days of receipt of product(s). Please call 803-477-0617 / 866-324-0908 or email customerservice@TheWigEmporium.com to received specific mailing instructions for returning your product. Please ship item(s) in a sturdy cardboard box as damaged packages are ineligible for exchange. We also suggest you insure your package as well. Please allow up to 10 business days for the return/exchange process to complete.
Note: If you request our assistance in selecting a style or color, please understand that we can only make suggestions and cannot guarantee that these suggestions will work for you. We cannot waive the re-stocking fee on returns, so please make sure that what you order is what you want. We suggest you purchase a color rings when choosing a wig.
The above limitations do not apply if the shipment is not what you ordered or is defective.
Q: How and where do I return items I'm not satisfied with?
A: Pack the items in a sturdy cardboard box and call Customer Service at 803-477-0617 or 866-324-0908 for an RMA# and address.
*We will give you the address to mail your return back to. (It might be different then the address listed on your package).
• You must include a copy of the original invoice (which will be provided to you at this time), a note of explanation, and your phone number (or email address) with your return.
• All returns must show the invoice number and invoice date on the outside of the package. *Packages received without this information will be refused. *Please note: If we receive an item that does not meet the above requirements, we reserve the right to send the item back to you and charge you $8.95 for the return shipping & handling.